Securus Technologies is leading worldwide in offering the best services to ensure criminal and civil justice in the society. The company is involved in the fields of; Information Technology, Telecommunications. Securus Technologies recently announced its victory in the annual Stevie Awards by winning a Gold Stevie Award in the Best Customer Service Training Department category.
The Awards for Sales and Customer Service are the highest honors in the world for customer service, business development, and sales professionals. The prestigious American Business Awards SM and International Business Awards SM are some of the world’s leading business awards programs organized by Stevie Awards.
Senior Vice President of Operations at Securus Technologies acknowledged that it was such an honor to be recognized by an independent body for their role in customer service.
The training team focused on empathy for the situation of the client and solving issues improved the experience of the client and developed materials and methods that would assist agents to empathize with their customers, concentrate on their needs, and be helpful. The team achieved positive results, and that is why the company was honored with the coveted award.
Securus Technologies is headquartered in Dallas, Texas. The firm deals with public safety, law enforcement and correctional facilities and inmates across North America. Provides emergency response, public information, incident and information management, investigation, biometric analysis, communication, inmate self-service, and monitoring products and services in a bid to make the world safer.
THE STEVIE AWARDS
They are sectioned into different programs which are The International Business Awards, Asia-Pacific Stevie Awards and The American Business Awards Stevie Awards competitions receive thousands of entries from organizations in more than 60 nations. The Awards recognizes outstanding performance in workplaces globally. Every organization is always looking forward to receiving one of the most coveted awards in this industry.